Terms and Conditions

We have our own "Terms and Conditions" which minimalize financial risks for our guests. We also do payments to third parties (hotels etc.) as late as possible so when a journey is cancelled we will be able to pay back the greatest part of the money to our clients. Naturally you have to take the necessary measures to protect yourself against financial risks by effecting a health- and cancellation insurance. After having agreed with a client concerning the travel date, length of the journey, program, amount and means of payment, all appointments are written in a Tour-Agreement which must be signed by both parties.

BOOKINGS AND TERMS OF PAYMENT
Tour-bookings will be valid consequent to Moses Covenant Tours confirmation of the booking by fax, email or letter. Contracts and Tour-Agreements will only be valid after being signed by both parties. Immediately after signing the Contract or Tour-Agreement, 10% of the total Tour price has to be paid. The remaining payment as written in the Contract or Tour-Agreement must be paid 25 days before the commencement of the Tour. If at that time complete payment has not been received, Moses Covenant Tours is not indebted to conduct the Tour. Exchange of money is possible on Bole Airport by the Commercial Bank or Dashen Bank in the luggage hall with 24 hrs Service.

CANCELLATIONS
Cancellations of confirmed bookings by client(s) due to personal circumstances after signing the Agreement up to 25 days prior to departure are subject to a cancellation fee of 10% of the total Tour Price.

By cancellations received 25 days up to 20 days before commencement of the Tour 10% of the total Tour Price has to be paid. By cancellations received 19 days up to 1 day before commencement of the Tour 15% of the total Tour Price has to be paid plus advance payments which are already done by Moses Covenant Tours (for example for domestic flights, hotels and car(s) and which will not be refunded by this third parties. If after commencement of the Tour, the Tour has to be stopped in an early stage because of personal circumstances of the client; Moses Covenant Tours cannot guarantee any refund but will do its best to refund expenses which are not yet paid. If one or more clients cancel a Tour and the remaining clients want to let the Tour continue, the Price will be adapted for the remaining clients and those who have cancelled will pay the above written cancellation fee(s). If remaining clients don't agree with the new Tour Price, Moses Covenant Tours is not indebted to conduct the Tour.

CANCELLATIONS DONE BY THE CLIENT(S) OR BY Moses Covenant Tours IN CASE OF NATURAL CALAMITIES, POLITICAL UNREST OR WAR: the same conditions as mentioned above.

We strongly recommend our clients to effect cancellation insurance.

GUARANTEE
If Moses Covenant Tours has to cancel a Tour, due to personal or financial circumstances we will offer the client to let the Tour be executed by another recommended Ethiopian Travel Agent. If the client doesn't agree with our proposal, we guarantee the following refund: After signing the Contract or Agreement up to 25 days prior to departure: 100% refund. 19 - 1 days prior to departure: 100% refund minus advance payments which are already done and which will not be refunded by third parties.

RESPONSIBILITY AND LIABILITY
The staff of Moses Covenant Tours will conduct every Tour as agreed with every individual client to the best of their ability. If despite this you have any complain during the Tour, contact the YET office in Addis Ababa as quickly as possible so we can do our best to solve the problem(s). However, Moses Covenant Tours cannot be held responsible for cancellations in case of unrest, war or natural calamities and over-bookings made by third parties such as hotels, airlines, transport companies or other Travel agencies. Although we only make use of safe and well insured cars and other materials and every possible care is taken to safeguard our clients and their properties, Moses Covenant Tours cannot be held responsible for any loss or harm of personal goods, consequences of sickness, accidents or calamities. All extra costs resulting from above mentioned situations are for the client's own account. Moses Covenant Tours will use its best efforts to assist as an agent for our clients in dealing with third parties and in cases of need such as theft, sickness, injuries or other calamities.

All claims are subject to the jurisdiction of the court of Ethiopia. Our clients are obliged to travel with a good travel and health insurance.

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Get in Touch

Mobile: +251 911 612245
Phone: +251 113 204344
P.O.Box: 6923 Addis Ababa, Ethiopia
Email: info@mosescovenanttours.com
Reservation: reservation@mosescovenanttours.com